Privacy Policy

Last updated on August 28th, 2022.

Welcome to Callplicity,  we are a virtual phone system that includes calling/texting apps that work just like your regular phone (“Callplicity”). Any term that is capitalized throughout this Privacy Policy (“Policy”) and is not precisely defined shall have the meanings given to the applicable capitalized terms in the Callplicity Terms of Use.

We care about Your privacy, this Policy explains how We collect, store, process, and otherwise process Your Personal Data when You use http://wp.thesoftwarematrix.info/ ( “Website”). We may also collect Your data through digital offerings, mobile applications, stores, events, or other products or services, all of which are part of the Callplicity Website (“Website”). 

Please take some time to read this Policy, along with our Terms of Use, in order to ensure You understand and are comfortable with our use and disclosure of Your Personal Data.

Please note that this Policy only applies to our Website. When using the Website, You may find links to other Websites, apps, and services, or tools that enable You to share information with other Websites, apps, and services. Callplicity is not responsible for the privacy practices of these other websites, apps, and services and We recommend that You review the privacy policies of each of these Websites, apps, or services before connecting Your Callplicity Account or sharing any Personal Data.

If You do not agree to any of the provisions of this Policy, You should not use the Website. If You have any questions or concerns about this Policy, You can contact us at support@callplicity or call us at 855-202-3600.

At Callplicity, We put our customers first and believe it is important that You must know what Personal Data We collect about You, why We collect it, and how We use and share it. We have made this Policy to simplify the data protection practices that We follow.

Interpretation & Definitions.

Interpretation 

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions 

“Account” means a unique account created for You to access our Service or parts of our Service.

“Client” means a customer of Callplicity.

“Client Data“ means personal data, reports, addresses, and other files, folders, or documents in electronic form that a User of the Service stores within the Service.

“Cookies” are small files that are placed on Your computer, mobile Device or any other Device by a Website, containing the details of Your browsing history on that Website among its many uses.

“Personal Data” means any information relating to an identified or identifiable natural person.

“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.

“Policy” refers to this Privacy Policy.

“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.

“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.

“Website” refers to Callplicity, accessible at http://wp.thesoftwarematrix.info/.

What kind of personal data do we collect from individuals that visit our Website or App? 

We collect different types of information from or through the Service. The legal basis for Callplicity’s processing of Personal Data is primarily that the processing is necessary for providing the Service in accordance with our Terms of Service and that the processing is carried out in Callplicity’s legitimate interests, which are further explained in the section “How do we use your information?” of this Policy. We may also process data upon your consent, asking for it as appropriate.

• Information provided by user or visitor.

When you use our Service, as a User or as a Visitor, you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mobile phone number, and a credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Service. For example, when you register for an Account, use the Service, post Client Data, interact with other users of the Service through communication or messaging capabilities, or send us customer-service-related requests.

• Information Collected by users.

A User may store or upload into the Service Client Data. Callplicity has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.

• Automatically collected information.

When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “pixels” or “web beacons”. This automatically collected information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.

• Information from other sources.

We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, advertisers, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.

How do we use user information? 

• Operations.

We use information, other than Client Data, to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions, and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

• Improvements.

We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Service, and develop new products, services, features, and functionality.

• Communications.

We may use a Visitor’s or User’s email address or other information, other than Client Data, to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations, or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications.

• Cookies and other tracking technologies.

We use Cookies and other similar technologies, such as local storage, and mobile Device identifiers, and may also allow our business partners to use these tracking technologies on the Website or engage others to track Your behavior on our behalf. The type, number, and function of Cookies can vary depending on Your individual selection. 

Cookies are text files placed on Your computer or any other mobile Device to collect standard information and visitor behavior information. When You visit our Website, We may automatically collect from You through Cookies or other similar technology. 

We use Cookies in a range of ways to improve Your experience when You visit our Website, this includes –

• keeping You signed in; 
• understanding how You use our Website;
• understanding Your preferences so that We can refer You to products or services for future purchases.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile Device when You go offline, while Session Cookies are deleted as soon as You close Your Web browser. We use both Session and Persistent Cookies for the purposes set out below –

• Necessary & Essential Cookies. 

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user Accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of Cookies on the Website.

• Functionality Cookies.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.

• Tracking and Performance Cookies.

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the Device You use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

• Analytics.

We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need-to-know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.

• Disclosure of information.

Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

• Unrestricted information. Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.

• Service Providers or Sub Processors. We work with third-party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

• Non-personally identifiable information. We may make certain automatically collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.

• Compliance, Legal Process, and Law Enforcement. We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

• Change of ownership. Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Client Data may be physically or electronically transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

What are your choices? 

• Navigation information.

You may opt-out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.

• Correction, deletion, and access. 

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us at support@callplicity.com. to make your request. At your request, we will have any reference to you deleted or blocked in our database.

You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, the satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain Personal Data with us, in which case we may not be able to provide you with some of the features and functionality of the Service.

• Opting out from commercial communications.

If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to support@callplicity.com. 

Please be aware that if you opt-out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

Callplicity has no direct relationship with the Client’s customers or third party whose Personal Data it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Client or User they deal with directly. If the Client requests Callplicity to remove the data, we will respond to its request within thirty (30) days. We will delete, amend or block access to any Personal Data that we are storing only if we receive a written request to do so from the Client who is responsible for such Personal Data unless we have a legal right to retain such Personal Data. We reserve the right to retain a copy of such data for archiving purposes or to defend our rights in litigation. Any such request regarding Client Data should be sent to support@callplicity.com with the email subject “Data Subject Request“, and include sufficient information for Callplicity to identify the Client or its customer or third party and the information to delete or amend.

How do we protect user information?

An external PCI-compliant payment gateway (Stripe, Inc) handles all credit card transactions and we conduct regular vulnerability checks to prevent security issues.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted using industry-standard protocols and is transmitted via TLS/SSL technology. 

In case of a security breach, we shall look into it immediately and report it to the competent data protection authority. We shall also notify the concerned person.

Third-Party Services. 

The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties privacy and security policies before providing them with information.

Data Transfer.

We may transfer, process, and store Personal Data we collect through the Services in centralized databases and with service providers located in the US. The US may not have the same data protection framework as the country from which you may be using the Services. When we transfer Personal Data to the US, we will protect it as described in this Privacy Policy and Terms of Service.

Data Retention. 

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

The contents of closed accounts are deleted within 12 months of the date of closure. backups are kept for 12 months. Information on legal transactions between Client and Callplicity is retained for a period of 10 years.

Fair Information Practices. 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email or via in-site notification within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Contacts

If you import your device contacts into the Callplicity app.  The imported contacts will be securely stored at cloud.callplicity.com.